Refund Policy

Last updated: March 25, 2026

This Refund Policy applies to all paid subscriptions to Brio ("the Service"), operated by Lampa Strategy LLC.

How Billing Works

Brio subscriptions are billed monthly on a recurring basis. Your billing cycle begins on the date you subscribe and renews automatically on the same date each month. You may cancel at any time from your account settings.

Reports generated beyond your plan's monthly allocation are billed as overage at $5 per report.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle. You retain full access to the Service and your remaining report allocation until your current period ends. No partial-month refunds are issued for unused time within a billing cycle.

After cancellation, your account reverts to a free-tier account. Existing reports remain accessible for 90 days, then are permanently deleted.

Refund Eligibility

Because Brio is a digital service that delivers reports immediately upon generation (each report incurs real-time processing costs), refunds are handled on a case-by-case basis.

We will issue a refund if:

  • You were charged in error (duplicate charge, billing after cancellation, incorrect plan amount)
  • The Service experienced a significant outage or technical failure that prevented you from generating reports for a material portion of your billing period
  • You contact us within 7 days of your first subscription payment and have generated fewer than 3 reports — we want you to be satisfied, and if the product isn't right for you, we'd rather part on good terms

We generally do not issue refunds for:

  • Unused reports within a billing cycle (report allocations do not roll over)
  • Overage charges for reports that were successfully generated
  • Dissatisfaction with the content or analysis within a correctly generated report (reports are generated from publicly available data and may vary in depth depending on what data is available for a given website)
  • Charges incurred after a failed cancellation attempt — if you believe your cancellation did not process correctly, contact us and we will investigate and make it right

How to Request a Refund

Email support@runbrio.com with your account email and a description of the issue. We will respond within 3 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days.

Disputes

If you are unsatisfied with a refund decision, please contact us at support@runbrio.com and we will work with you to find a fair resolution. We would rather solve the problem than lose a customer.

If you file a chargeback with your bank or credit card provider, we may suspend your account pending resolution.

Contact

Lampa Strategy LLC
Email: support@runbrio.com
Website: https://runbrio.com